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Valkyr Support Offerings

Building with Valkyr Labs technology should be empowering, not stressful. To help you succeed, we provide multiple support options ranging from free community help to dedicated enterprise-level partnerships.

Important: We do not maintain a 24/7 human support team. Instead, we provide a 24/7 automated Valor One Support Chatbot for immediate self-service guidance. Paid human support is available during standard business hours.

Support Tiers​

1. Community Support (Free)​

  • Description: Open access to our community forum, GitHub issues, and documentation.
  • Response Time: Best effort; typically within a few days.
  • Availability: 24/7 via community resources.
  • Ideal For:
    • Developers comfortable troubleshooting on their own.
    • General usage questions, bug reports, and feature requests.

2. Professional Support (Paid - see https://valkyrlabs.com/pricing )​

  • Description: Human support during business hours with guaranteed response times.
  • Hours: Monday–Saturday, 9:00 AM – 6:00 PM PST.
  • Response Time: Within 24 hours (during support hours).
  • Features:
    • Priority support through email and chat.
    • Assistance with installation, configuration, and troubleshooting.
    • Code review and best-practices guidance.
  • Ideal For:
    • Startups and teams with active projects.
    • Customers who need reliable answers within business hours.
    • Critical builds with deadlines.

3. Enterprise Support (Custom)​

  • Description: Tailored, SLA-driven support plans for larger organizations.
  • Hours: Business hours coverage (M–Sa 9–6 PST) plus extended options by agreement.
  • Response Time: As fast as 4 hours (during support hours).
  • Features:
    • All Professional Support benefits.
    • Dedicated account manager.
    • Custom workflows, SLAs, and escalation paths.
    • Optional training and onboarding.
  • Ideal For:
    • Enterprise teams with complex deployments.
    • Organizations requiring compliance, security, and custom integration.
    • Projects that need a dedicated technical partner.

Always-Available Support​

  • Valor One Support Chatbot – Available 24/7.
    Provides instant access to knowledge base articles, troubleshooting steps, and best-practice guidance.
    (Note: This is not a live human operator.)

Pricing​

Professional and Enterprise Support tiers are billed according to scope and SLAs.
Please contact us for a tailored quote.

Contact Us​

Email: support@valkyrlabs.com
We’re here to help you build with confidence.