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Valkyr Support Offerings

We understand that software development can be complex, and developers need reliable support to deliver high-quality user experiences. Valkyr Labs Support de-risks this process by providing top-tier professional guidance on using Valkyr Labs technologies, as well as Startup-CTO level integration advice and support.

Knowing your problem domain is your job, knowing how to fix your problems with Valkyr Labs technology is ours.

Support Tiers​

We offer a range of support tiers to meet your specific needs:

1. Community Support​

  • Description: Free support through our community forum and GitHub issues.
  • Response Time: Best effort, typically within a few days.
  • Ideal For:
    • General questions about Valkyr Labs technologies.
    • Reporting bugs and feature requests.
    • Users who are comfortable troubleshooting issues on their own.

2. Professional Support​

  • Description: Paid support with guaranteed response times and dedicated support engineers.
  • Response Time: Within 24 hours.
  • Features:
    • Priority support through email and phone.
    • Access to a dedicated support engineer.
    • Assistance with installation, configuration, and troubleshooting.
    • Code review and best practices guidance.
  • Ideal For:
    • Teams that require timely and reliable support.
    • Projects with critical deadlines.
    • Users who need expert assistance with complex issues.

3. Enterprise Support​

  • Description: Customized support solutions tailored to your organization's specific needs.
  • Response Time: Within 4 hours.
  • Features:
    • All features of Professional Support.
    • On-site support and training.
    • Dedicated account manager.
    • Customized support plans and SLAs.
  • Ideal For:
    • Large organizations with complex deployments.
    • Projects that require a high level of customization and support.
    • Users who need a dedicated partner to help them succeed.

Pricing​

Please contact us for pricing information on our Professional and Enterprise Support tiers.

Contact Us​

To learn more about our support offerings or to request a quote, please contact us at support@valkyrlabs.com.